Chinese New Year Closure Notice - Shirotoys will be closed from 8/2/2018 through 26/2/2018. Orders, payments, and emails received during this period will be processed on 27/2/2018. Sorry for any inconvenience caused and we wish you a happy holiday!
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Last updated: 15/01/2018
01. We suggest our customer contact us before placing an order (not including "Pre-order available items, Ready Stock, and Special Offer items).
02. "Ready Stock" item will be sent out as soon as possible after we received and confirmed the full payment.
03. Due to manpower shortage, we cannot provide more merchandise pictures.
04. Every transaction must be settled in full (payment) before we proceed Pre-ordering or Shipping out your merchandise.
05. We will not accept any order cancellation once the customer paid in full (including Pre-order Money and Ready Stock Full Amount).
06. We will never ruin our good name for small profit, we aimed for long.
07. We will love to hear from you, any suggestions or feedback please do not hesitate to write us a message :).
08. We will ensure the merchandise in good condition and repack the ready to ship merchandise. But we can't control the situation during the shipping process.
09. Merchandise or packaging might be damaged (such as bends, creases and etc.) during the shipping process, we do not accept any explanation to request refund or return.
10. Collectors and customers who demand zero damage to outer packaging box will be recommended to place your order elsewhere.
11. There will be 2 weeks pre-ordering period for most of the items selling here, starting from the added date. After that it will be a lower possibility to get so we suggest pre-order your collection as soon as possible.
12. It is nature that Figure Manufacturers will cut off a reasonable amount of worldwide orders to maintain the quality of their products. Unsuccessful orders will be refunded.
13. It is nature that New and Unopened Figures will have a flaw on it (maybe rare but possible) caused by the mass-production process and are not considered defects, so for this we do not accept any explanation to request refund or return as well.
14. For customers who wish to make payment via Paypal, kindly note that Paypal transactions will be charged at an additional 5% of the total amount due to Paypal administrative charges.